Legal

This page explains how The Guide Dogs for the Blind Association (registered charity no. 209617) (“Guide Dogs”) and its subsidiary companies including The Guide Dogs for the Blind Association (Trading Company) Limited (registered company no. 1596945) (“Trading Company”) which are wholly owned subsidiaries of Guide Dogs uses any information you give to us on the website, and the ways in which we protect your privacy.  We are registered as a data controller with the Information Commissioner for the United Kingdom. The Data Controller is our Association Secretary. “Guide Dogs” or “we” or “us” within the context of this Policy means Guide Dogs and its subsidiaries.

GUIDE DOGS PRIVACY POLICY

The Data Protection Act
Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use appropriate technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it.

Information exchange and unsubscribing

To enable us to administer your query or order and to send you further information about our work we and the Trading Company may review these details to help us understand more about you and to contact you about our fundraising, campaigning and other work.  Although we do not sell your details, we may sometimes also exchange details with other charitable organisations with similar objectives to those of Guide Dogs for mutual benefit.  In addition, we may sometimes contact you with offers from companies that benefit Guide Dogs and may be of interest.  By submitting your details to us, you are agreeing to allow us to share your details with the Trading Company and other organisations that may fulfil your order or query and receive such information, including via email. You can unsubscribe at any time by emailing customerservices@guidedogs.org.uk or writing to Association Secretary, Guide Dogs, Hillfields, Burghfield Common, Reading, Berkshire, RG7 3YG.

What information do we collect?
Information Requests

We use contact information from web forms and emails to send you information or materials that you have requested. Your contact information is also used to contact you when necessary, for example, to fulfil a query.

Orders and Donations

From time to time, our site may use an order or donation form for you to request information, products, services and make donations. We collect your contact information (like email address), demographic information (like age, profession), and financial information (like account or credit card numbers).  Contact information and financial information from the order and donation forms are used to fulfil orders. Your contact information is also used to get in touch with you when necessary, for example to be able to fulfil an order.  Financial information that is collected is kept secure using encryption.

Cookies and IP addresses

We measure visits to our websites in order improve their usability. The data we measure may contain personal information (an IP address and/or cookies). We do not link your IP addresses to individuals. Your IP addresses are used for internal research and promotion purposes and are not provided to third parties. Cookies issued by us only contain a unique number and therefore contain no personal data. We do not link cookies to individuals other than to recognize repeat visits.

(IP address definition - An IP address is a series of numbers that identify computers on the internet. IP addresses can theoretically be linked to an individual. Such linking requires additional information (particularly from the internet provider who issued the IP address or from the visitor themselves). For that reason IP addresses are considered personal data. )

(Cookie definition - A cookie is a small file that is stored on the computer of a visitor when they visit a website. If they visit the website again, the cookie shows that it is a repeat visit. Because the visitor is recognized though the cookie, cookies are considered personal data. In addition, cookies may contain personal data themselves.)

What happens when you link to another site?
Our website contains links to other websites. This privacy policy applies only to our site, so you should always be aware when you are moving to another site and read the privacy statement of any site which collects personal information.
We do not pass on any personal information about you to any other site when you link to another site.

Access to your information
The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us on customerservices@guidedogs.org.uk or writing to the Association Secretary, Guide Dogs, Hillfields, Burghfield Common, Reading, Berkshire, RG7 3YG.

Users 17 and under
If you are aged 17 or under, please get your parent/guardian's permission beforehand whenever you provide personal information to the Guide Dogs website.

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

GUIDE DOGS TERMS AND CONDITIONS OF USE

The Guide Dogs for the Blind Association (registered charity no. 209617) (“Guide Dogs”) operates a number of websites for it and its subsidiary companies.  “Guide Dogs” or “we” or “us” within the context of these terms and conditions means Guide Dogs and its subsidiaries and “web site” or “site” means any or all of the web sites operated by Guide Dogs.

Please read these terms carefully before using this web site.

1.              Using this web site indicates that you accept these terms and conditions which take effect on the date of use of the website. If you do not accept these terms and conditions ("terms"), do not use this web site ("site").

2.              Use of site and copyright restrictions
We authorises you to view and download the materials at this site only for your personal, non-commercial use, provided that you retain all copyright and other proprietary notices contained in the original materials on any copies of the materials. You may not modify the materials at this site in any way or reproduce or publicly display, perform, or distribute or otherwise use them for any public or commercial purpose. For purposes of these terms, any use of these materials on any other web site or networked computer environment for any purpose is prohibited. The materials at this site are copyrighted and any unauthorised use of any materials at this site may violate copyright, trademark, and other laws. If you breach any of these terms, your authorisation to use this site automatically terminates and you must immediately destroy any downloaded or printed materials.

3.              Links to other web sites
Links to third party web sites on this site are provided solely as a convenience to you. If you use these links, you will leave this site. We have not reviewed any of these third party sites and do not control and are not responsible for any of these sites or their content. Thus, we do not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to this site, you do this entirely at your own risk.

4.              Disclaimer
The materials provided at this site are provided "as is" without any warranties of any kind including warranties of merchantability, fitness for a particular purpose, or non-infringement of intellectual property. We further do not warrant the accuracy and completeness of the materials at this site. We may make changes to the materials at this site, or to the information, products and prices described in them, at any time without notice. The materials at this site may be out of date, and we make no commitment to update the materials at this site.

5.              Limitation of liability
In no event will we, our suppliers, or other third parties mentioned at this site be liable for any damages whatsoever (including, without limitation, those resulting from lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of this site, any web sites linked to this site, or the materials or information contained at any or all such sites, whether based on warranty, contract, tort or any other legal theory and whether or not advised of the possibility of such damages. If your use of the materials or information from this site results in the need for servicing, repair or correction of equipment or data, you assume all costs thereof. Applicable law may not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

6.              Applicable laws
This site is administered by us from our registered office in England. We make no representation that materials at this site are appropriate or available for use outside the United Kingdom, and access to them from territories where their contents are illegal is prohibited. You may not use or export or re-export the materials at this site or any copy or adaptation in violation of any applicable laws or regulations including without limitation UK export laws and regulations. If you choose to access this site from outside the UK, you do so on your own initiative and are responsible for compliance with applicable local laws. These terms will be governed by and construed in accordance with English law, without giving effect to any principles of conflicts of laws.

7.              Intellectual Property
The names, images and logos identifying and owned by us or third parties and their products and services are subject to copyright, design rights and trade marks of ours and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of ours, or any other third party.

8.              Contributions to our site
Where you are able to submit any contribution to our website you agree, by submitting your contribution, to grant us a perpetual, royalty-free, non-exclusive, sub-licenseable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution. If you do not want to grant us the rights set out above, please do not submit your contribution to us. By submitting your contribution to us you warrant that your contribution is your own original work and that you have the right to make it available to us for any or all of the purposes specified above. Furthermore, you warrant your contribution is not defamatory, does not infringe any law, you indemnify us against all legal fees, damages and other expenses that may be incurred by us as a result of your breach of the above warranty and waive any moral rights in your contribution for the purposes of its submission to and publication on our website and the purposes specified above.

9.              Changes to the terms
We may revise these terms at any time by updating this posting. You should visit this page from time to time to review the then-current terms because they are binding on you. Certain provisions of these terms may be superseded by expressly designated legal notices or terms located on particular pages at this site.

Notes:

Anyone linking to our site must comply with the guidelines for linking to our site and all applicable laws.

Your log in details are exclusive to you, are non-transferable, and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your log in details, or become aware of any misuse, then you should complete the contact form or email customerservices@guidedogs.org.uk stating Dogalogue in the subject heading.

If you have placed an order on the site and there are any problems with the order, you'll be contacted by one of our Customer Services Advisors.

Supplies of goods are subject to availability.  If occasionally an item is not available, a carefully selected alternative may be sent.  This does not affect your statutory rights.  All sizes and weights are approximate.

Some products are temporarily out of stock but can still be ordered; we'll send them to you when they come in (you won't be charged any extra postage) and no monies are taken until the products are despatched.

We will take all reasonable care, in so far as it is in our power to do so, to keep your details including details of your payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the site.

By making an offer to buy a product or to make a donation, you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties from time to time, including but not limited to, your debit or credit card number or credit reports, to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

The website payment screen uses SSL (Secure Sockets Layer) 128 bit encryption and is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.